Delivery

Once we receive confirmation of payment from you, we will dispatch your order and you will receive a notification of purchase. This notification serves as a receipt for your purchase. Ensure that you provide the correct email address for receipt of this notification and that the delivery address is correct.

Should you not receive the notification of purchase from us, please contact us immediately.

Delivery in South Africa

We offer a standard delivery option to anywhere in South Africa. This is door-to-door which takes 1 - 5 working days. We strive for great customer service and quick delivery.

Delivery fee

  • Free delivery to anywhere in Gauteng for orders over R500
  • A delivery fee will be charged for all orders outside Gauteng. 
  • Package size (Volumetric weight) impacts the delivery costs
  • For returns or exchanges, the current pricing of the contracted courier service will apply
Delivery time
  • Importatoy endeavors to ensure that your order reaches you on-time. Our orders take 1 to 5 working days but we strive to have it reach you within the least possible time.
  • For most of our Gauteng deliveries, delivery usually happens on the same or next day if there is no delay on the courier's side
  • For urgent deliveries, please contact Importatoy directly on sales@importatoy.co.za or Call/Whatsapp 0827084776 before placing your order
General
Should your package be delayed or not delivered at all, please contact sales@importatoy.co.za. We will deal with each matter on a case to case basis but cannot be held responsible for incorrect details supplied, adverse weather conditions or civil/political interruptions.
Should a package need to be re-sent due to the customer not being available to receive it during office hours, incorrect information provided or the like, Importatoy reserves the right to charge for the later delivery as well.